Shipping policy

1. Delivery charge:

Helmet delivery fee is calculated according to the shipping fee table of the 3rd carrier or according to the fee table of the company. This cost will be notified and confirmed by the company with you before you make the payment and the company sends the goods.

2. Delivery time:

Delivery time will be from 1-4 days depending on the shipping distance.

In some objective cases, An Tran may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the way of delivery, problems during shipment. .

In the meantime, if you have any questions about shipping information, please contact our hotline for help.

3. Responsibility for transported goods

The company will be responsible for helmet goods and risks such as shortage or damage of goods during transportation from our warehouse to you.

It is your responsibility to inspect the goods upon receipt. When detecting damaged, scratched, broken, dented, or wrong goods, sign to confirm the condition of the goods with the 3rd party forwarder and immediately notify the Customer Care Department according to Company hotline number.

After you have signed to receive the goods without making any notes or comments about the goods. The company is not responsible for the return requests for damage, scratches, broken, distorted, wrong goods, ... from customers later.

If the shipping service is designated and selected by you, you will be responsible for the goods and risks such as loss or damage of the goods during the transportation from the company's warehouse to the destination. customers. Customer will be responsible for freight and related loss.

4. Other conditions

Free shipping policy does not apply to products purchased during golden hour promotions, shocking prices…
Tolls and roads, entrance fees to villages or parking fees at apartments are paid by customers themselves.

The company only delivers the goods to the correct recipient that the customer has registered when making a purchase. In the course of delivery, if there is an unclear change of recipient, we have the right to refuse delivery and ask the customer to pick up the goods at the company's sales location.

If the delivery address is not clear, is located in a corner, or in dangerous places, mountainous areas, difficult transportation, we have the right to refuse to ship, deliver and receive goods directly. next.

In cases of force majeure, due to natural disasters, floods, damage to ferry bridges, etc., we are not responsible for compensation for damage arising from delivery of goods on time or failure to deliver goods to the destination such as: agreed with the customer.

In case we have shipped the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs in accordance with the company's regulations. company.

For heavy and bulky products that need to be transported to the floor without an elevator, customers are requested to assist in the delivery.
During special days or Festival days due to limited general traffic policy (no roads for some vehicles...) delivery time may change, We will call customers to confirm most delivery time.